Terms of Sales
These conditions of sale are concluded between, on the one hand,
The company LA ROCHÈRE SAS
Simplified Joint Stock Company with capital of €2,500,060.50,
registered with the RCS of Vesoul under number 815 680 020
SIRET: 815 68 020 00014 – VAT FR23815680020
EORI: FR81568002000014
Head office: 4, rue de la Verrerie - 70210 PASSAVANT-LA-ROCHÈRE – France
Such. : (33) 03 84 78 61 00
Email: contact@larochere.net
and managing the merchant site https://www.larochere.com/
hereinafter referred to as “LA ROCHÈRE”,
And on the other hand,
Any natural or legal person acting outside their professional activity and wishing to make a purchase via the La Rochère merchant website https://www.larochere.com/
hereinafter referred to as “THE CUSTOMER”.
Article 1: object
These conditions of sale aim to define the contractual relations between LA ROCHÈRE and THE CUSTOMER and the conditions applicable to any purchase made through the LA ROCHÈRE merchant website. https://www.larochere.com/boutique . The acquisition of a product through this site implies unreserved acceptance by THE CUSTOMER of these conditions of sale of which THE CUSTOMER acknowledges having read prior to his order. Before any transaction, THE CUSTOMER declares on the one hand that the purchase of products on the site https://www.larochere.com/boutique is not directly related to his professional activity and is limited to strictly personal use and on the other hand has full legal capacity, allowing him to commit to these general conditions of sale.
These conditions of sale apply to the exclusion of all other conditions, in particular those in force for sales in stores, and take precedence over all other general or specific conditions not expressly approved by LA ROCHÈRE.
The LA ROCHÈRE company retains the possibility of modifying these conditions of sale at any time. Therefore, the applicable conditions will be those in force on the date of the order by THE CUSTOMER.
Article 2 – PRODUCTS
The products and services offered are those which appear on the LA ROCHÈRE commercial site https://www.larochere.com/boutique . This range does not include all the products referenced in the company's catalogs.
The product offers presented by LA ROCHÈRE online are offered, while stocks last.
The LA ROCHÈRE company reserves the right to modify the product assortment at any time.
Each product is accompanied by a description drawn up by LA ROCHÈRE listing the main technical characteristics.
The contractual information is presented in French and in English, with the French version being authentic in the event of a contradiction. The contractual information will be confirmed at the latest at the time of delivery.
The photographs of the products are as faithful as possible but cannot ensure perfect similarity with the products sold.
Given the way the products are presented in the photographs, it is possible that buyers' perception of the representation of the products does not correspond perfectly to the product itself and that minimal differences may be noted.
In all cases, if THE CUSTOMER considers the products non-compliant, THE CUSTOMER has the option of return and withdrawal.
Article 3 – TERRITORIAL EXTENT
The online sale of products and services presented on the site is reserved for buyers who reside in mainland France, Monaco, and in the following countries: Germany, Austria, Belgium, Denmark, Spain, Greece, Italy, Ireland, Luxembourg, Countries Bas, Portugal, United Kingdom and Switzerland.
| Foreign countries | Franco |
| Area 1 (Germany, Belgium, Netherlands, Luxembourg) | 120 € incl. VAT |
| Area 2 (Austria, Spain, Ireland, Italy, Portugal) | 150 € incl. VAT |
| Zone 3 | 200 € incl. VAT |
| Area 4 (Greece) | 200 € incl. VAT |
Shipments for another geographic area will be considered on a case-by-case basis to the following address: contact.client@larochere.net .
Article 4 – PRICES
The prices appearing on the LA ROCHÈRE merchant site are inclusive of VAT in euros, taking into account the VAT applicable on the day of the order, excluding shipping costs. Any change in the rate may be reflected in the price of the products or services.
LA ROCHÈRE reserves the right to modify its prices at any time, it being understood, however, that the price appearing on the merchant site on the day of the order will be the only one applicable to THE CUSTOMER.
The prices indicated do not include order processing, transport and delivery costs as long as they take place in the geographical areas provided below, which are invoiced in addition and brought to the attention of THE CUSTOMER before validation. of his order.
The telecommunications costs inherent in access to the site remain the exclusive responsibility of the Internet user.
Article 5 – ORDER AND AVAILABILITY
THE CUSTOMER declares and guarantees having the legal capacity to contract or commit.
THE CUSTOMER, who wishes to purchase a product or service must:
- complete the identification form on which he will indicate all the requested contact details or give his customer number if he has one;
- complete the online order form giving all the references of the products or services chosen;
- validate your order after checking it;
- make payment under the stipulated conditions;
- confirm your order and payment.
This order entry process, by stages and successive data entry, allows THE CUSTOMER to make possible modifications to their order before validation and final recording thereof.
Only orders with a delivery address and a billing address in the geographic area defined above will be accepted.
Confirmation of the order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of the right to rely on one's own conditions of purchase or other conditions.
All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions.
LA ROCHÈRE will communicate by email confirmation of the registered order.
If the product is not available, LA ROCHÈRE undertakes to inform THE CUSTOMER by e-mail. In accordance with article L. 121-11 of the Consumer Code, THE CUSTOMER will then have the possibility of requesting the cancellation of their order or its partial delivery.
LA ROCHÈRE reserves the right to refuse or cancel any order from a buyer if it is abnormal, placed in bad faith or for any other reason, and in particular when there is a dispute relating to the payment of a previous order .
Article 6 - PAYMENT
The price is due when ordering.
Payments will be made by credit card or transfer or by Paypal or by check.
By check, the order will be recorded upon receipt of the check.
By bank card: they will be carried out through the secure CyberPlus system of La Banque Populaire which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can read it. during transport on the Internet network.
The CUSTOMER's account will be debited when ordering the available products and only for the amount of the products and shipping costs.
THE CUSTOMER declares that he is the holder of the bank card to be debited and that the name appearing on the bank card is actually his own.
In the event that it is impossible to debit the price in full, the sale will be automatically terminated immediately and the order canceled.
The products remain the property of LA ROCHÈRE until full payment of the price.
Article 7 – DELIVERY
Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area.
THE CUSTOMER is solely responsible for a delivery failure due to an error or lack of information when ordering.
Cases of force majeure or any other situation beyond the control of LA ROCHÈRE may delay or suspend the execution of an order.
Orders are delivered by La Poste via COLISSIMO according to the delivery method chosen by THE CUSTOMER, delivery service with tracking, delivery against signature. An e-mail will be sent to THE CUSTOMER informing them that their package has been shipped, as well as the link for tracking.
RECEPTION
THE CUSTOMER is required to check the condition of the packaging of the goods and its contents when he takes physical possession of his goods. In the event of damage during transport, any protest must be made to La Rochère within three days excluding public holidays from delivery to the address: contact.client@larochere.net .
If the package is obviously damaged, THE CUSTOMER may refuse it upon delivery.
DELIVERY DELAY
The maximum delivery time is 30 days from the order, unless specifically indicated to THE CUSTOMER before placing the order. After these deadlines, the sales contract may be terminated and THE CUSTOMER reimbursed.
Delivery times are given for information purposes only. They run from confirmation of the order by LA ROCHÈRE.
Delivery times depend on the delivery method chosen by THE CUSTOMER. For COLISSIMO delivery to your home or to a relay point, delivery times are between 5 and 7 working days for France, and export: between 5 and 15 working days. These deadlines do not take into account order preparation and exclude Saturdays, Sundays and public holidays.
The above deadlines exclude postal delivery problems, depending on product availability and excluding factory closure periods.
THE CUSTOMER has the right to cancel his order if delivery has not occurred within 14 working days after the delivery date indicated by LA ROCHÈRE.
THE CUSTOMER will be reimbursed no later than 30 days after payment of the sums he has paid.
Article 8 - WITHDRAWAL, RETURNS, EXCHANGES, REFUNDS
Under article 221-18 of the Consumer Code, THE CUSTOMER has a period of fourteen days from delivery of the order to exercise their right of withdrawal and return the product to LA ROCHÈRE for exchange or reimbursement without penalty, and without having to provide reasons.
Unless there is a defect or defect affecting the product, return costs are the responsibility of THE CUSTOMER.
To exercise their right of withdrawal, THE CUSTOMER can use the standard withdrawal form to be completed here.
Prior to any return, in order to simplify and facilitate the processing of requests, it is strongly recommended that THE CUSTOMER contacts LA ROCHÈRE by means of an e-mail sent to the following address: contact.client@larochere.net , or by post to the address LA ROCHÈRE – 4 Rue de la Verrerie – 70210 PASSAVANT-LA-ROCHÈRE– FRANCE.
Otherwise, it is essential that LA ROCHÈRE can identify the order and THE CUSTOMER who returns the product in order to reimburse it under the best conditions. THE CUSTOMER is invited to attach to the returned product the documents allowing it to be identified as well as the references of his order (copy of the delivery note, invoice, order, etc.) and the nature of his request (reimbursement, exchange with references of new products).
The products must be returned in their original packaging protected by outer packaging, in perfect condition allowing their resale, accompanied by the original labeling.
Incomplete, damaged, damaged or soiled products will not be returned or exchanged. Products which appear to have been subject to prolonged use making their resale impossible will be refused.
Returned items will be refunded according to the payment method used by THE CUSTOMER when ordering online, within 14 days of receipt of the goods, in accordance with article L.221-24 of the Consumer Code.
A confirmation email will be sent to THE CUSTOMER.
Article 9 - GUARANTEE AND COMPLIANCE
All products on sale on the site benefit from the guarantee against hidden defects provided for by articles 1641 et seq. of the Civil Code, valid for 24 months after the discovery of the hidden defect, and from the legal guarantee of conformity provided for in articles L. 217-4 et seq. of the Consumer Code, valid for 24 months from delivery of the product.
All complaints, requests for exchange or refund must be made by post to the following address: LA ROCHÈRE – 4 Rue de la Verrerie – 70210 PASSAVANT-LA-ROCHÈRE, or by e-mail to the following address : contact.client@larochere.net , and within fourteen days after delivery.
In the event of a defect recognized by LA ROCHÈRE, the product may be returned to LA ROCHÈRE after having previously obtained a returns number. LA ROCHÈRE will take it back, exchange it or refund it, and will cover the shipping costs.
In the event that THE CUSTOMER returns products without obtaining a return notice signed by LA ROCHÈRE, the latter reserves the right to refuse the products. Receipt of the products by LA ROCHÈRE will not constitute recognition of its liability.
Article 10 – ARCHIVING AND EVIDENCE
LA ROCHÈRE will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
LA ROCHÈRE's computerized records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
Article 11 – RESPONSIBILITY
LA ROCHERE, in the online sales process, is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other unintentional problems.
LA ROCHERE cannot be held responsible for the non-performance of the contract concluded or its poor execution when it is attributable either to the consumer, or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure. .
Article 12 - INTELLECTUAL PROPERTY
All elements of the LA ROCHÈRE site (texts, comments, illustrations and images, etc.) are and remain the intellectual and exclusive property of LA ROCHÈRE. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site, whether software, visual or sound. Any simple or deep hypertext link pointing to the site is strictly prohibited without the express written consent of LA ROCHÈRE.
If hypertext links may refer to other sites, LA ROCHÈRE disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force. The name “LA ROCHÈRE” is a registered trademark. The products on sale and presented on the site are protected models.
Any copying will result in prosecution.
Article 13 – PROTECTION OF PERSONAL DATA
LA ROCHÈRE undertakes not to disclose to third parties the personal data communicated to it.
This data will only be used by its internal services for processing orders and to reinforce and personalize communication and the product offer reserved for LA ROCHÈRE customers.
These data may, however, with the CUSTOMER's agreement when creating their account, be transmitted to commercial partners of LA ROCHÈRE.
Internet users are reminded that they have the possibility, at any time, of registering on the list opposing telephone canvassing, on the site www.bloctel.gouv.fr .
The automated processing of information, including the management of email addresses of users of the site, was the subject of a declaration to the CNIL on 02/10/2012 registered under number 1619950.
In accordance with the Data Protection Act of January 6, 1978, the Internet user has a right of access, rectification, and opposition to personal data concerning him which he can exercise online ( contact.client@larochere. net ) or by mail to the following address: LA ROCHÈRE SAS – 4 Rue de la Verrerie – 70210 PASSAVANT-LA-ROCHÈRE - FRANCE.
Article 14 - COOKIES
The LA ROCHÈRE site is also designed to be particularly attentive to the needs of LA ROCHÈRE customers. This is, among other things, why cookies are used.
The purpose of the cookie is to signal the passage to the LA ROCHÈRE site. Cookies are therefore only used by LA ROCHÈRE for the purpose of improving the personalized service intended for you. The Internet user can configure his browser software which will inform him when a cookie is sent to him, allowing him to accept it or not.
Article 15 – SETTLEMENT OF DISPUTES
These conditions of online sale are subject to French law.
Any disputes as to the validity, interpretation, execution or interruption of this document will be the subject of an attempt at an amicable settlement that the parties undertake to seek. In accordance with article L 152-1 of the Consumer Code, these disputes may also be submitted to consumer mediation. THE CUSTOMER, however, remains free to accept or refuse the use of consumer mediation.
THE CUSTOMER can therefore use the Medicy mediation service free of charge, to which LA ROCHÈRE belongs, via the websitehttps://conso.medicys.fr/ or by post to the address Medicys – 73, boulevard de Clichy – 75009 PARIS.
The solution proposed by the mediator is not binding on the parties.
THE CUSTOMER can have access to the list of consumer mediators via this link: http://www.economie.gouv.fr/mediation-conso/saisir-mediateur
Any dispute which cannot be resolved between LA ROCHÈRE and THE CLIENT will be submitted to the competent courts under the conditions of common law.
ANNEX: WITHDRAWAL FORM
WITHDRAWAL FORM
Items returned incomplete, damaged, damaged or soiled by the buyer will not be taken back. Pack your return as tightly as possible so that it is protected during transport.
Fill out this return form and slip it in with your product.
All products may be subject to withdrawal, except those excluded by law, for example products that have been personalized at the customer's request.
Please complete and return this form only if you wish to withdraw and return one or more products within 14 days of receipt of your order.
To the attention of :
LA ROCHÈRE SAS
Contact Web Customer
4, rue de la verrerie - 70210 PASSAVANT-LA-ROCHÈRE
Such. : 03 84 78 61 00
E-mail : contact.client@larochere.net
I hereby notify my withdrawal from the contract relating to the sale of the property below:
Ordered on: (*) / received on: (*)
Consumer name:
Consumer address:
